Please read carefully before payment.
1. Product Information
This product is in-game currency called Diamond. Delivered immediately to your mailbox upon payment and retained for the lifetime of your account. Classified as digital content.
2. Where Diamonds Can Be Used
Diamonds can be used to purchase items in the shop, marketplace, season pass, and all in-game content, as well as to gift to other players. Diamonds gifted to another player and diamonds received as a gift are excluded from the original purchaser's refund eligibility per Section 4. Gifting is treated as consumption at the moment of sending. The minimum gift amount is 1,000 diamonds.
3. Refund Eligibility
Pursuant to applicable digital content laws, refunds for digital content are restricted once the content is used. A refund is granted only when ALL three conditions are met:
- Within 7 days of the original payment date
- None of the diamonds charged in this transaction have been used, gifted, or transferred
- Current diamond balance is greater than or equal to the amount charged in this transaction
4. Refund Disqualifications
- Any amount of the diamonds charged in this transaction has been consumed in-game or gifted/transferred to another player (shop, marketplace, season pass, special products, gift sending, etc.). Disposition is recorded per receipt and is permanent; later top-ups or acquisitions do not change this determination.
- Refund requested after the original diamonds were fully used and replenished through marketplace, mail, events, or admin grants.
- Payment was made by a third party (child, acquaintance, transferred account, etc.) — additional verification required.
- More than 7 days have passed since the payment.
- Account sanctioned for terms-of-service violations (abuse, fraud, real-money trading, macro/bot use, payment circumvention or refund evasion, multi-account operation, abnormal payment patterns, etc.).
- Account blocked/sanctioned in this game due to permanent ban history on other game companies or platforms for similar reasons.
5. Bonus Diamonds
+10% / +20% / +30% bonuses are promotional grants. Upon refund, the full charged amount including bonus is recovered. The refund amount equals the actual paid currency in full. Bonus diamonds are tracked alongside the charged diamonds in the payment ledger for consumption and refund determination.
6. No Cash Exchange
Diamonds may only be used for in-game purchases and player-to-player gifting, and cannot be exchanged for cash, points, or any other payment method. Items obtained with diamonds (mysterious coins, items, gold, marketplace winnings, etc.) and gifted/received diamonds are likewise not eligible for cash refund. Refunds apply only to unused, ungifted payment ledger entries; anything already consumed or gifted in-game cannot be converted to cash in any form.
7. Refund Process
Request via the in-game [Contact] menu. Processing takes 3–7 business days; the original payment method is credited. PG (Toss Payments) fees are absorbed by the company.
8. Notice on Unauthorized Chargebacks
Initiating an unauthorized chargeback through your bank or card issuer without following the official refund process constitutes a violation of the terms. In such cases, account access may be permanently restricted, and the company may pursue civil and criminal legal liability for damages incurred (delivered/used currency, PG fees, dispute handling costs, etc.). Always use the refund process described in Section 7 above.